What We Offer
Structured Content & Engineering
Analysis & Strategy
Many engagements start here. Before anyone builds or migrates anything, we help clients understand what they actually need and what the path forward looks like.
What this includes:
- Discovery and requirements analysis
- Content audits and gap assessments
- Technology and architecture assessments
- Enterprise roadmaps and digital transformation strategy
- Platform selection and build-vs-buy evaluation
- AI readiness and integration planning
Before you commit to a platform, a migration, or a multi-year content strategy, let us help you map the landscape and define what success looks like. We'll give you a clear-eyed assessment, not a sales pitch for a predetermined solution.
Technical Publications & Content Engineering
This is structured content work: building, migrating, and managing technical documentation in standards-compliant formats for organizations where documentation quality is mission-critical.
Standards we work with:
- DITA — the Darwin Information Typing Architecture for modular, reusable technical content
- S1000D (Issues 2.1–6) — the international specification for technical publications in aerospace and defense
- MIL-STD-40051 — the U.S. military standard for preparing digital technical information
- ATA Spec 1000BR — Civil Aviation Business Rules for S1000D
- ATA iSpec 2200 — information specification for commercial aviation maintenance
- ATA Spec 2300 — digital data specification for flight operations exchange
What this includes:
- Content architecture and data modeling
- Migration from legacy/unstructured documentation into structured, machine-readable formats
- Authoring and publishing pipeline design and implementation
- Automated composition and format conversion
- Content transformation and quality assurance
- Content Delivery Platforms
Structured content is not a formatting exercise. It is the prerequisite for every machine-driven initiative an organization will pursue in the next decade: automation, intelligent search, generative answers, and cross-platform publishing. Content prepared for consumption by both humans and machines compounds in value. Content that isn't is a liability that gets more expensive to fix every year.
Training
We teach organizations how to work with structured content standards themselves, building real internal capability rather than permanent dependency on outside consultants.
Training areas:
- DITA — information typing, topic-based authoring, maps, specialization, and content reuse strategies
- S1000D — specification structure, business rules, data module authoring, CSDB management, and publishing
- MIL-STD-40051 — requirements for preparing and maintaining digital technical information for U.S. defense programs
Who it's for:
- Technical writers and authors who need to produce compliant content
- Content managers and architects designing documentation strategies
- Program managers and leaders who need to understand what a structured content strategy requires and what it costs
- Engineering teams whose output feeds into technical publications
Our training program is hands-on and tailored to your specific standard, because structured content only delivers value when the people producing it understand the system they're working in.
Full-Stack Software Development
We design, build, and deploy integrated digital platforms. We are a real development house, not a staff augmentation firm, and not a consulting firm that subcontracts the build.
What we build:
- System integrations and API development
- Content management systems
- Web applications and platforms
- Commerce platforms, parts catalogs, and dealer portals
- Mobile applications (native and cross-platform)
How we're set up:
- Cross-functional teams spanning UX/UI design, full-stack development, DevOps, QA, and project delivery
- Globally distributed team with onshore and offshore capability
- Technology breadth across React, Next.js, Laravel, .NET, Angular, Vue, and more
- Cloud and DevOps on AWS, Azure, and GCP
What makes us different:
- Embedded client model: When clients can commit a team member to the delivery process, we embed them with us so that by the time the solution ships, your people understand the architecture, the decisions that were made, and how to operate what was built.
- Quality built into the process: Automated code review, security auditing, test coverage analysis, and compliance checking are continuous, so issues surface while they're still cheap to fix.
- Built to grow with you: We design API-first, with clean separation between systems, so what we deliver isn't just a working solution today. It's a foundation your team can extend, integrate, and build on as your needs change.
What you get is a system you can trust today and a foundation you can build on tomorrow.
Applied AI
We work at the intersection of structured information and artificial intelligence, building systems that are both rigorous and adaptive for organizations in regulated, high-stakes environments.
Agent systems and automation:
We design and build multi-agent systems that orchestrate local and cloud AI models to automate complex workflows. From document processing pipelines to code review to automated publishing, we create agent architectures that let organizations scale their technical capabilities without scaling headcount.
- Multi-agent system design and orchestration
- Local model integration (Ollama, open-source LLMs)
- Automated document processing and publishing pipelines
- AI-powered security auditing and code review
- Model tier optimization: the right model for each task
- Agent testing and evaluation frameworks
Knowledge graphs and grounded retrieval:
We build GraphRAG systems that transform organizational knowledge into queryable intelligence. By connecting documents, people, concepts, and decisions through semantic search and knowledge graphs, we help organizations find the right information at the right time.
- GraphRAG architecture and implementation
- Knowledge graph design and optimization
- Vector search and semantic retrieval
- Organizational knowledge synthesis
- Document ingestion and chunking pipelines
- Content indexing with local embedding models
- Enterprise search modernization
The pattern across all of it: AI delivers when it is grounded in structured, validated content. That is why our AI practice and our content engineering practice are the same practice. We are not an AI reseller. We build what your requirements actually need.
Ongoing Support & Operations
We don't disappear after delivery. For clients who want it, we provide ongoing support, maintenance, and operational services for the solutions and content systems we build.
What this includes:
Continuous support:
- Application maintenance and optimization
- Security monitoring and dependency management
- Content system upkeep and publishing pipeline support
On-demand engagement:
- Documentation refresh: periodic regeneration of technical documentation against the current state of the system
- Escalation support: a defined path to bring the agency back in for work that exceeds internal capability
- Capability expansion: extending solutions and content systems as needs evolve
We offer ongoing support structures that keep your systems healthy and your content current.
Approach
How We Work
We map the system, design where structure creates the most leverage, then build working systems and transfer ownership to your team. That includes hands-on training in the standards your program runs on.
Understand the System
We map your current workflows, constraints, and goals. The bottleneck is rarely where you think it is. We find where structure creates the most leverage.
Design the Architecture
We design systems where AI handles volume and humans handle judgment: the right model for each task, the right human in the loop for each decision.
Build and Transfer
We build working systems, not slide decks. Then we transfer ownership to your team with documentation, training, and architectures they can extend.
Get In Touch
Let's Talk
Tell us what you're working with, and we'll give you a clear-eyed assessment of where you stand and what the path forward looks like.
Contact Shakewell LLC