What We Offer
Ongoing Support & Operations Services
Overview
Ongoing Support & Operations
We don't disappear after delivery. For clients who want it, we provide ongoing support, maintenance, and operational services for the solutions and content systems we build.
What this includes:
Continuous support:
- Application maintenance and optimization
- Security monitoring and dependency management
- Content system upkeep and publishing pipeline support
On-demand engagement:
- Documentation refresh: periodic regeneration of technical documentation against the current state of the system
- Escalation support: a defined path to bring the agency back in for work that exceeds internal capability
- Capability expansion: extending solutions and content systems as needs evolve
We offer ongoing support structures that keep your systems healthy and your content current.
Also from Shakewell
Other Services
Analysis & Strategy
Discovery, content audits, architecture assessments, and AI readiness planning before anyone builds or migrates anything.
Technical Publications & Content Engineering
Technical publication services for aerospace, defense, and aviation — authoring, legacy conversion, and publishing in S1000D, MIL-STD, DITA, and ATA specs.
Enterprise & Regulatory Publishing
Structured authoring, effective-dated delivery, and single-source publishing for rules bodies, standards organizations, regulators, and policy publishers.
Training
Hands-on courses in S1000D, MIL-STD-3001, MIL-STD-40051, and DITA that build real internal capability.
Full-Stack Software Development
Integrated digital platforms: system integrations, CMS, web and mobile applications, parts catalogs, and portals.
Applied AI
AI that answers from your approved content, not around it. We assess readiness, ground retrieval in structured sources, and automate where it actually pays. No platform pitch.
Get In Touch
Let's Talk
Tell us what you're working with and we'll give you a clear-eyed assessment of where ongoing support & operations fits.